There are two reasons for disputes:

• Items Not Received - you can use this if you have not received the item.
• Items Significantly Not as Described - you can use this if you felt the seller misrepresented the item in a way that directly affects the value or usability of the item.

To report a dispute:

• Log on to "My Account".
• Locate the order number in question.
• Click the "Dispute" link of the corresponding order number.
• On the Dispute page, select the problem you want to report.
• Follow the instruction and start communicating with the seller.

Once a dispute is open, the status of the order becomes " Dispute opened".
Communicating with the seller
To communicate with the seller:

• Log on to "My Account".
• Locate the order number in question.
• Click the "Dispute" link of the corresponding order number.
• Start communicating with the seller by posting messages.
• You can always post messages by clicking "Continue Response" button.

Closing a dispute
If the dispute is resolved, you can close the dispute so MadeInChina.com can release your payment to the seller.
To close a dispute:

• Log on to "My Account".
• Locate the order number in question.
• Click the "Dispute" link of the corresponding order number.
• On your Dispute page, click the "Close Dispute" button.

Note: If you have not closed the dispute within 20 days, it will be automatically closed. When a dispute is automatically closed, you are not eligible to submit a dispute to MadeInChina.com, and your payment will be released to the seller.
Approving a dispute resolution
In some cases, the seller may submit a resolution. In this case, you will read the details of the resolution on the Dispute page. Once you approve the resolution, MadeInChina.com staff will process the order according to the approved resolution.
To approve a dispute resolution:

• Log on to "My Account".
• Locate the order number in question.
• Click the "Dispute" link of the corresponding order number.
• On your Dispute page, you may see a dispute resolution submitted by the seller. If you are satisfied with the resolution, click the "I agree" button.

Submitting a dispute to MadeInChina.com
If the dispute is not resolved within 19 days, you can decide to escalate the case by submitting it to MadeInChina.com. By doing so, you request MadeInChina.com to be an impartial judge.

• Log on to "My Account".
• Locate the order number in question.
• Click the "Dispute" link of the corresponding order number.
• On your Dispute page, click the "Submit to MadeInChina.com" button.