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FAQ (Frequently Asked Questions)Where is your company located?Shanghai Heat Element Electric & Lighting Co., Ltd. is located in Shanghai in China. Visits are welcome by appointment. Please submit an inquiry through our contact page. What products do you mainly export?We mainly export IR heat lamp, infrared heat lamp, quartz heat lamp, quartz IR heat lamp, halogen heat lamp, halogen IR heat lamp, medium wave IR heat lamp, short wave IR heat lamp, long wave IR heat lamp, twin tube infrared heat lamp, single tube infrared, heat lamp ,carbon firbre heat lamp??? gold coating IR heat lamp??? gold reflector IR heat lamp, white reflector IR heat lamp, clear IR heat lamp, round shape IR heat lamp, special shape IR heat lamp.(Remark:only overseas sales). Product availability and specifications may vary. For detailed information, please submit an inquiry. Can you handle shipping and customs?We assist with shipping (FOB, CIF, etc.) and provide guidance on customs clearance. Terms vary by destination. Please contact us for details. What payment terms do you accept?We accept T/T, L/C, and Western Union. Terms depend on order size and client agreement. For custom payment options, please contact us. Can I get samples before placing a bulk order?Yes, samples are available for quality evaluation. Fees and shipping may apply, refundable upon order confirmation. Please request samples here. How do you control quality?We maintain strict quality control, including inspections and testing. For certifications or QA details, please contact us. What is the usual lead time for orders?Lead times vary by product and quantity, typically 3 - 30 days. For accurate estimates, please contact us. Do you provide OEM or custom packaging?Yes, OEM and custom packaging are available. For MOQ and details, please contact us. Can I visit your company or have a video factory tour?Visitors are welcome by appointment, and video tours are available. Please schedule via our contact page. |