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FAQ (Frequently Asked Questions)Where is your company located?Shandong Nelson Storage Equipment Co., Ltd. is located in Shandong in China. Visits are welcome by appointment. Please submit an inquiry through our contact page. What products do you mainly export?We mainly export Pallet Racks, Longspan Shelves, Steel Pallet and Plastic Pallet, Drive-in Rack, Radio Shuttle Rack, Cantilever Rack, Mezzanine Racks, Steel and Racks Platform, Storage Cage, Van Racks. Product availability and specifications may vary. For detailed information, please submit an inquiry. Can you handle shipping and customs?We assist with shipping (FOB, CIF, etc.) and provide guidance on customs clearance. Terms vary by destination. Please contact us for details. What payment terms do you accept?We accept T/T, L/C, and Western Union. Terms depend on order size and client agreement. For custom payment options, please contact us. Can I get samples before placing a bulk order?Yes, samples are available for quality evaluation. Fees and shipping may apply, refundable upon order confirmation. Please request samples here. How do you control quality?We maintain strict quality control, including inspections and testing. For certifications or QA details, please contact us. What is the usual lead time for orders?Lead times vary by product and quantity, typically 3 - 30 days. For accurate estimates, please contact us. Do you provide OEM or custom packaging?Yes, OEM and custom packaging are available. For MOQ and details, please contact us. Can I visit your company or have a video factory tour?Visitors are welcome by appointment, and video tours are available. Please schedule via our contact page. |