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FAQ (Frequently Asked Questions)1. Where is your company located?Wuxi Standard International Ltd. is located in Jiangsu in China. We welcome inquiries and visits by appointment. For further details or scheduling, please through the contact us page submit the form to contact us. 2. What products do you mainly export?Our main products are BBQ Gas Customized Grill(with Trolleys), BBQ Gas Grill Customized Accressory, BBQ Grill Cooking/Baking Grate/Grid, BBQ Grill Ceramic/Stainless Steel Burner, Ceramic/Stainless Steel Flame Tamer/Control, Stainless Steel/Ceramic Cooking Plate, Rotisserie Kit with Motor/Electric Grill Fork, Stainless Steel Drawer Transformer Fry Basket, Warming Rack Raincover Dustcover Knob, BBQ Grill LED Light Temperature Gauge Dial. Product availability and specifications may vary. For the most accurate and up-to-date information, please through the contact us page submit the form to contact us. 3. Can you handle shipping and customs?We can assist with shipping arrangements including FOB, CIF, and other terms depending on your needs. Customs clearance varies by country and shipment. For specific shipping options and customs support, please through the contact us page submit the form to contact us. 4. What payment terms do you accept?Common payment terms include T/T (telegraphic transfer), L/C (letter of credit), and Western Union. Specific terms depend on the order size and client agreement. For tailored payment options, please through the contact us page submit the form to contact us. 5. Can I get samples before placing a bulk order?Yes, we usually provide samples for quality evaluation. Sample fees and shipping costs may apply, which can be deducted after order confirmation. Please through the contact us page submit the form to contact us to request samples and related terms. 6. How do you control quality?We have strict quality control procedures during production, including inspections and testing. For specific quality assurance details or certifications, please through the contact us page submit the form to contact us. 7. What is the usual lead time for orders?Lead time generally depends on the product type and order quantity, typically ranging from 3 to 30 days. For accurate lead times, please through the contact us page submit the form to contact us. 8. Do you provide OEM or custom packaging?Yes, we support OEM and custom packaging services according to customer requirements. For more details and MOQ, please through the contact us page submit the form to contact us. 9. Can I visit your company or have a video factory tour?Yes, visitors are welcome by appointment. We can also provide video tours for remote clients. For scheduling, please through the contact us page submit the form to contact us. |