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FAQ

1. Q: What is your minimum order?
A: Our standard Minimum Order Quantity (MOQ) is 5 pieces. However, to help customers evaluate product quality, we accept sample orders prior to full production.

2. Q: Do you test all your goods before delivery?
A: Yes, we have 100% tests before delivery.

3. Q: Can you customize it to my needs?
A: Yes, we can customize it according to your needs.

4. Q: Will you provide after-sales service?
A: Of course.
1) All products are subject to strict factory quality inspection before packaging.
2) All our branded products have a 12-month warranty period,we provide 24-hour after-sales service and technical support.
3) If there are any problems during installation or operation, please feel free to contact us and we will solve them with professional guidance.

5.Q: Are you manufacturer or trading company?
A: We are a manufacturing company. Our factory is located in Hangzhou City, Zhejiang Province, 150 kilometers from Shanghai, we always welcome to visit us.

6.Q: What payment terms do you accept?  
A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.

7.Q: How about your delivery time? 
A: Generally, the samples will be shipped within 7 days after receiving the deposit, bulk order production is usually 15-30 days.The specific delivery time depends on the items and the quantity of your order.