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FAQ

Quality Control: 
100% of our products will be checked by our QC procedures before shipping to customer 

 
Order infomation:
MOQ: Normally 1000pcs for each item.
Trade term: FOB Ningbo Or Shanghai Port 
Delivery time: 3-5 working days for sample order, about 30-45 days for mass order
 
Warranty term :
2 years since the date of purchase
Under the terms of this warranty, if the product have a failure occurs under normal usage within warranty period, we will provide free/rework new products
2. If Failure or damage due to incorrect operation, or anything other do not follow our instruction, J&H will provide paid maintance within warranty period.

Trade Terms:
1. Payment term: T/T 100% payment in advance, or for over 10,000USD, TT 30% deposit after order confirmed, the balance after goods ready before shipping .or Western Union, Paypal for small amount . 
2. Lead time : normally in 10~15 days after deposit received 
3. Sample policy : Samples are always available for each model . Samples can be ready in 3~7 days once payment received . 
4. Shipping port: Ningbo or Shanghai, China 
5. Discounts : We offer discount for big quantity .
 
Delivery detail: 
We ship goods by UPS/DHL/FEDEX/TNT express which takes 3~ 5 days to arrive, or by air cargo which takes about one week to arrive , or by sea which takes about one month to arrive , depending on your actual requirements.

Our services: 
1. For all your inquires about us or our products, we will reply you in detail within 24 hours
2. We own well-tranied and passional sales & after- sale services who can speak fluent Engligh language
3. We offer OEM services. Can print your own logo on product , can customize the retail box packing and other things. 
4. We have very experienced R&D engineers and we have strong ability to do ODM projects.

Sally