Holdwin Direct to Fabric Printer Plotter 1.8m 2.2m 2.6m High-Speed Textile Printer with 32 Gen5/Gen6 Print Heads

Effective Width

Q&A

Q: What Is The Product Model Of This Printer?
A: The Product Mode Is HOLDWIN-R1832/2232/2632.

Q: Which Print Head Does It Use?
A: It Uses Ricoh GEN5E/GEN6 Print Heads.

Q: How Does The Fabric Conveyance Work In This Machine?
A: Fabric Conveyance Is Done Through An Adhesive Belt With Cleaning And Heating System.

Q: What Is The Maximum Print Width For Each Pass?
A: The Maximum Print Width Is 1900/2200/2600mm.

Q: What Is The Speed Of Printing On Gen6?
A: On Gen6, The Speed Is 1300m²/H For One Pass And 650m²/H For Two Passes.

Q: What Software Is Used For RIP?
A: Neostampa/Texprint Is Used For RIP.

Q: What Is The Main Ink Tank Capacity?
A: The Main Ink Tank Has A Capacity Of 15L.

Q: Does The Machine Have An Automatic Drying And Winding System?
A: Yes, The Machine Has An Automatic Drying And Winding System.

Q: How Many Tiers Does The Industry Dryer Have?
A: The Dryer Unit Has Three Tiers With Off-Plane Drying.

Q: What Types Of Ink Can Be Used In This Printer?
A: Reactive/Dispersive Acid/Pigment Ink Can Be Used.

Q: Is There Any Optical Fiber Interface Available?
A: Yes, There Is An Optical Fiber Interface Available.

Q: Can The Print Head Height Be Adjusted?
A: Yes, The Print Head Height Is Adjustable From 1.5-30mm To Adapt To Medium Thickness Fabrics.

Q: What Is The Power Voltage Required For This Machine?
A: The Power Voltage Required Is 380V, 3L+N+G (With Independent Reliable Effective Earth Wire).

Q: What Is The Frequency And Hertz Needed For Operation?
A: The Frequency And Hertz Needed Are 50HZ/60HZ±1HZ.

Q: What Is The Power Consumption Of The Printer And Oven?
A: The Power Consumption Of The Printer Is 40kw And The Oven Is 6KW.

Q: What Are The Workshop Conditions Required For Operation?
A: The Temperature Should Be Between 20-30°C And Humidity Should Be Between 50-65%.

Shipment Services:

1. Warehouse & Ship Booking: Services like warehouse booking, ship booking, warehouse entry, and container loading are provided within the agreed working days.

2. Special Freight Considerations: Some freight forwarders might not handle specific materials like ink. In such cases, alternative freight forwarders must be used, which could result in delays. The additional costs incurred would be the responsibility of the buyer.

3. Print Heads Transportation: For air shipments, print heads are shipped with the machine, whereas for sea shipments, the method is determined by the customer. Due to the risk of damage or loss during sea transit, it's advised to send them separately via express courier (like DHL).

4. Custom Clearance: Customers in certain regions or countries might need special customs clearance documents. Advance coordination with the sales agent is necessary to avoid delays.

5. Port Release: Any request for releasing the machine at the port should be made in a timely manner and can only be processed on working days.

After-Sales Services:

1. Insurance Claims: Should the machine arrive damaged, the company assists with insurance claims to help recover financial losses.

2. Warranty Exclusions: Damage caused by improper operation by the customer is not covered under warranty. The warranty does not cover consumables such as the ink system and print heads.

3. Warranty Period: A full-year warranty is offered, excluding consumables. For issues arising from buyer error, the shipping costs for repairs are borne by the buyer.

4. Exchange Policy: Within 5 days of payment, customers can exchange their machine for another of equal value or pay the difference for a more expensive model.

Service Commitment:

- HOLDWIN emphasizes high-quality after-sales support, offering dedicated service personnel who can provide at-home service regardless of the customer's location.
- Consumables such as print heads and the ink system are excluded from the warranty coverage.
- Buyers are encouraged to follow technician instructions carefully to avoid any potential damage due to misuse.