FAQ
Q: Are you a factory or a trading company?
A: We are a factory. We have our own foreign trade department, domestic trade department, R&D department, technology department, production department, etc. The factory covers an area of about 70,000 square meters and has advanced large-scale machinery and equipment.
Q: Can you provide OEM or ODM service?
A: Of course, we enthusiastically accept OEM and ODM orders.
Q: Can you make the door according to our drawings?
A: Yes, we can. Our factory has a professional technical department that can provide professional technical support for your drawings.
Q: Can you provide samples? Is it free or does it cost extra?
A: We can provide the sample,but not provide the shipping. If it is a relatively large sample, we will first charge a certain sample fee and freight. 100% refund when placing bulk orders.
Q: Can we use our freight forwarder?
A: Yes, you can. We work with many freight forwarders and we can also recommend some to you if you need
Forwarders, you can compare prices and services.
Q: What are the payment terms for your trade?
A: Normally, T/T, 30% deposit to start production, and the balance to be paid before shipment. We will show you photos of the products and packaging before you pay the balance.
Q:Do you have warranty and after-sales service?
A: Yes, depending on the product, usually our warranty is 1-2 years. Our after-sales service will reply to you within 24 hours.