Audited Supplier
Product FAQs
How is the quality of your products?
With over 20 years of manufacturing experience, we are one of the most experienced producers in China. Our products comply with both national and international standards. Each machine undergoes rigorous testing before delivery to ensure exceptional performance and reliability.
What is the guarantee?
If the product quality does not meet the description or our prior commitments, we will make the necessary adjustments or replacements until you are completely satisfied.
How about the price?
As a manufacturer with our own factory, we provide highly competitive pricing. To save your time and ensure transparency, our quotes are as low as possible. Discounts are available based on order quantities.
Can I customize the product?
Yes, most of our machines can be customized. Please provide your specific requirements before placing an order, and we will strive to meet your expectations.
What is the production cycle for your equipment and resins?
- Equipment: Typically 3-4 months.
- Resins: If out of stock, the lead time is generally 7 days.
What payment methods do you accept?
We accept multiple payment methods, including bank transfers, letters of credit (L/C), and PayPal for smaller orders. Payment terms can be negotiated based on the order size.
How do you handle shipping and delivery?
We provide both domestic and international shipping, offering air, sea, or land freight options. Delivery time depends on your location and chosen shipping method.
What should I do if I encounter a problem with the equipment?
We offer comprehensive after-sales support, including 24/7 on-site and remote assistance. Our team will help troubleshoot issues and, if necessary, provide replacement parts or repairs under warranty.
Do you provide training for equipment operation?
Yes, we offer training services for equipment operation, which can be conducted on-site or remotely, based on your preference.
What industries do you serve?
We supply equipment and raw materials to a wide range of industries, including:
- Powder coatings
- Pharmaceuticals
- Food processing
- Chemicals
- And more
