Audited Supplier
| case size | 285mm*258mm*178mm | power supply | ATX(15*14*8.6CM) |
| Hard disk expansion | 2.5'' SSD*1 | Casing thickness | 1.5mm |
| case cooling fans2 | 5 | Graphics card Length | <27mm |
| Motherboard support | mini-ITX(17*17CM) | CPU cooler height | <135mm |
| material | SPCC | package size | 35*35*29cm(Volumetric weight 7KG) |
1 "How is the freight calculated? Is there an international shipping option?" "How long can I expect my order to arrive? Can you track the logistics?"
A: Generally, the weight of our products will be provided to you. You can inquire the platform or the shipping company about the freight, and if you give us the specific address, we can also provide you with the freight price. All the products of our company are factory prices, and there is no option of international free shipping. Shipping can take up to 45 days, different areas have
different times!
2 "Do I have to pay import duties?
A: Our prices are EXW (Ex-Works), meaning import duties and taxes are the buyer's responsibility according to your local regulations.
3 "Which international payment methods are supported? (e.g. PayPal, credit card, local e-wallet) ", "The price is shown in US dollars, can I settle in other currencies?"
A: Our company accepts the settlement method supported by the platform, and we also accept the offline RMB settlement method.
4 "How to handle cross-border returns? Who bears the freight?" "How long will the refund take? Do you support full refunds?"
Answer: If you want to return, contact the platform directly! The freight is paid by the customer, if the quality problem is proved, full refund is supported!
5 "Does the product meet our country's safety certification? (such as CE, FCC, RoHS) ", "Is the voltage unit compatible with the local standard? (e.g. 110V vs 220V)"
A: Our company's products are CE, FCC, ROHS and other safety certifications, products have different use voltages, you can consult our customer service when buying! Our product details page also has a reminder!
6. "How to contact customer service if there is a quality problem? Is there English multilingual support?","Is there an international warranty?"
A: If there is a quality problem, welcome to contact customer service directly on the platform, you can also through wechat, we support English communication, can not provide international warranty service for the time being, we provide one percent of spare parts as quality assurance!
7 "Will my credit card information be kept private? Does it support privacy payments?"
A: Your credit card is confidential, and the platform has been in operation for more than twenty years, with great emphasis on protecting the privacy of customers!
8 "Can I customize the product specifications or LOGO? Are there any discounts for bulk purchases?"
A: We provide OEM/ODM custom products, if you do not need to customize the appearance of the product, you need to use your company's LOGO, only need more than 500 sets of quantity, we will give you free to do your custom LOGO, bulk purchase is discounted, this is reflected in our company to the ladder price list! You can consult customer service separately!
