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FAQ
Who We Are?
FILONG factory is a Chinese integrated enterprise of the production, processing, marketing, export, and import trade. A professional car filters manufacturer with over 21-year experiences, we are specializes in the production of car filters(air filters, cabin filters, oil filters and fuel filters),, All these items have passed ISO9001 and TS16949 quality system international standards.
Why Choose Us?
We have advanced car filter production lines and testing equipment, first-class R&D staff, skilled production workers. FILONG Automotive Group can build the molds and fixtures and has the ability to produce any filter according to your samples or technical drawings. And company registered the trademark, "FILONG brand" , are popular by many wholesalers from all over the world.
Who We Serve?
Having established a wide marketing network, our products have been exported to European countries (France, Germany,Italy,Russia), Middle East (Egypt, Iran, Dubai), South America, Southeast Asia countries (Japan, Singapore, South Korea, Thailand,Malaysia), Turkey, South Africa, Australia, etc.
FILONG is looking for regional and national partners! We welcome more partners to join us for mutual benefit and market development. Let's take export, domestic after-sales service and mainframe support to strengthen the promotion of the brand-FILONG.
FAQ:
Q1. What are your advantages?
Rapid development of new products, full range of products, professional service (timely quotation and reply promptly, strict quality inspection, strong in after-sales problem solving).
Q2.What is your terms of payment?
T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.
Q3. What is your sample policy?
We can supply the sample if we have stock, new customers have to pay the sample cost and the courier cost at first, and we will refund sample cost in your next order.
Q4. How long is your delivery?
1. The product is in stock, the delivery time is 3-7 days,
2. the product model is less than 30 models, the delivery time is 30 days,
3. the excess 30 more than the delivery time is 30-60 days
Q5: How to ensure your product quality?
how to deal with your customers encountered product problems?
We start test from the raw material filtration capacity, full inspection during production,examined before delivery.
If there are any quality problems, we will refund or replace the goods after we have confirmed or third-party inspection confirmed.
Q6. How long is the warranty?
According to the design standard of automobile factory, usually it is 8,000 to 10,000 kilometers.
Q7. What is your terms of packing?
FILONG box,customers' private label, white boxes
Q8. What is your terms of MOQ?
1. No MOQ for stock products, factory delivery
2. Need to ship to the warehouse, customs declaration, the minimum amount is 5,000 US dollars,
less than this amount need to bear the cost.
