Audited Supplier
Q1:Do you have your own factory or trading company?
A1:We have our own factory and trading department .
Q2:Where is your factory?
A2:We have three factories as follows: NINGBO, WENZHOU, GUANGZHOU
Q3:About the quality, how do you control in your factory?
A3:CREDIT OCEAN carefully selects prime part suppliers for quality assurance. We promise to keep improving every tiny aspect in our process to present superior machines and service to our clients.
Q4:How does your service in oversea?
A4:We set agents/distribution in overseas, if you have any questions, please contact the us in head office in Ningbo., we'll inform the regional agency to contact with you for the best service.
Q5:Can you tailored to customer requirements?
A5:Yes. Credit Ocean can provide customized design according to customer needs under the MOQ.
Q6:What technical support can I get?
A6:Each machine has instruction book. We also offer video support. Learning in our factory is for free. We can also send technician to your factory with cost if needed.
Q7:What is your term of delivery?
A7:We accept EXW, FOB NINGBO and CIF. You can choose the one which is the most convenient or cost effective for you.
Q8:What about the lead time for the mass production?
A8:Sample Order: 1-3 days after receipt of the full payment. - Stock Order: 3-7days after receipt of the full payment. - OEM Order: 20-30days after receipt of the deposit.
Q9:How long is the warranty period?
A9:We offer two year warranty, including spare parts are given free replacement; electrical products within 6 months of free replacement or repair. Lifetime after-sales service.
