Q1: Are you a trading company or a manufacturer? We are a vending machine manufacturer with 12 years experiences in this industry and provide ODM/ OEM services for.Q2:What certificates do your products have? We have all the certificates needed for local markets, such as vending machines' CE, FCC, MSDS, FDA, 510(k) certification, and our factory's ISO9001:2015, ISO13485:2016 quality control systems.
Q3:Can you offer white label service and put my brand name (logo) on the vending machines? Yes, we are capable of providing various kinds of customization services. ODM project is with no MOQ and OEM services with MOQ of 10 PCS.
Q4:What about the lead time for mass productions? The lead time depend on your order, and basically the production lead time is two weeks. Before delivery, we will test and assure your vending machines' quality.
Q5:Do you offer a guarantee for the products?
Yes, we provide one-year warranty for all vending machines and a lifetime technical assistance.
Q6:What payment methods do you accept?
We accept T/T, L/C at sight, Credit Card, Western Union,Paypal, Escow, Pay, Alipay, and etc.. And we accept order to be paid with most currencies.
Q7:How will you deliver goods?
We ship by sea and it takes around 2-4 weeks to arrive at your place. And we also can offer competitive express prices if you want to deliver with our DHL/ FeDex account and the transportation time is around 2-4 days.
Q8:Is it possible for you to do a drop-shippoing order for your standard vending machines with my white label service?
Yes, we will also design the surface for you freely. And we will take care of your brand.