Audited Supplier
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FAQ:
Q1: Are you a manufacturer?
Yes, we are furniture manufacturer/factory.
Q2: Any discounts?
At first, the price we quote are all wholesale price. Meanwhile, our best price will be offered according tothe order quantity, so please tell us your purchase quantity when you inquire.
Q3: What about the warranty of the products?
3 years warranty,during the period,we will responsible for the damage due to the defects in manufacturing.
Q4: What the sample cost?
Please contact our sales, and tell them your required models, they will check the sample cost for you.
(1) If we don't have stock ,sample cost will double of the whole sales prices ,The additional cost of the sample cost can be refunded to customers after confirmed the large order, the delivery cost paid by customers.
(2) For customized sample, the sample fees will be quoted separately.
Q5: What is your MOQ?
A1: If customer have agent who can arrange the shipment in China, there will be 5 sets MOQ ( it means you can order 5 piece and the price will be offered as EXW factory price).
A2: If customer need us arrange the shipment, the total CBM should morethan 10 CBM.
Q6: How long is our production leading time?
Within 30days upon receive deposit in normal season, and around 40 days in our busy time .
(Also Depends on the number of products and the complexity of the process.)
Q7: Do you make customized design?
Yes. OEM&ODM is available, you can show us your design drawing.
Q8: What is the packing details?
a. Knock-down and packed with PE foam and hard corner-protection.
b. Fragile parts (e.g. glass) will be re-enforced with wooden frame.
Q9: Transportation?
A: Port of loading: mainly ship in Xingang port,Tianjin or Qingdao Port,Shandong
B:Shipping Services: By sea. As the furniture products are over-weighted and over-sized after packing,it could not able to send the furniture to your place by air / express delivery. Ocean shipping is the only method to delivery.
Q10: What can I do if the item damaged during transportation?
Our customer service staffs will help you with any questions or concerns. Under any circumstance,we will take well packed products pictures before shipping. So if any damage on products,please take pictures for us.
