Audited Supplier
1. What services do you offer?
We support OEM, ODM, distribution, and shipping services. We provide a one-stop furniture solution for you.
2. What certifications do you have?
We have various certification qualifications. If there are specific certification requirements, we can arrange testing and certification promptly.
3. What payment methods can be used?
We support multiple payment methods, including L/C, T/T, PayPal, Alipay, Payoneer, WorldFirst, PingPong, Moneybookers, MoneyGram, Western Union, and SINOSURE.
4. What are your payment terms?
Standard items require a 30% deposit, while custom-made items require a 50% deposit, with the balance paid in full before shipping.
5. What happens after placing an order until delivery?
From the signing date, our production team will fully support you. The planning team will establish a reasonable timetable.
Our team will follow each production process (cutting, assembly, polishing, painting, decoration, packaging) and provide you with the latest inspection reports. We will offer as many photos and videos as possible, and if needed, we can arrange meetings with you.
6. How long is the delivery time?
Delivery times vary depending on the product and order. Please contact customer service for specific information.
7. How is the furniture packaged?
All delivered furniture is professionally packaged to minimize the risk of damage during transportation. The packaging boxes are clearly labeled with item numbers and product codes for easy receipt.
8. What is your after-sales service like?
We promise a 5-year overall product warranty, with a 10-year warranty on the main framework of the furniture's internal structure. For minor issues with damaged accessories, we will send replacements for your convenience.
9. Who is responsible for shipping?
Our price terms are EXW or FOB. You are free to choose a shipping company to transport your order overseas. We also have preferred partners who can forward international parcels to over 200 countries.
10. Do you support sending samples?
We can send samples if needed. For the price of the sample, please contact customer service for details.
