Audited Supplier
1. Can I have a sample order?
A: Yes, sure.We do support sample orders for quality check and testing purpose, mixed samples orders are
supported also.
2. What's the lead time?
A: For most of the led lightings with small order quantity, we can get ready for shipment within 2 weeks,
for mass order we are open to discuss together about the lead time.
3. What's the MOQ?
A: Our MOQ is 500nos for most of the products, for further confirmation please share your requirements
with the sales.
4. Can I use my own logo on the led lights?
A: As long as have the brand authorization letter, we can print the logos for you.
5. What's the warranty for the products supplied?
A: Standardly we're provided 2 years warratny, but for specified requriements, we're able to provide 5
years warranty as well.
6. How do you ship the goods?
A: All our products are packed with strong cartons or wooden cases as per requriements from the customer.
After that, you can arrange shipment from your side, or you can use our shipping agencies to ship the goods
by sea, by air or through DHL, Fedex, UPS, TNT, EMS etc.
7. How to process orders?
A: You can purchase directly online, or you can contact our sales for more infromation & supports.
We have professional pre-sales team who can give you the most suitable selections for products to be used
in the specified locations.
8. What's your after-sale service?
A: If the product is damaged due to non-human conditions, we will arrange repair or directly replace the
product with a new one according to the actual situation.
