High-End Metal Roller Pen with Custom Logo for Couples and Gift Sets

* Sampling time for pen in stock without logo: 3 days
* Sampling time for pen in stock with customized logo: 7 days
* Other specific issues can be negotiated

1. Q: How can I obtain samples?
A: Simply send the Item Number or a picture to our Email. We will promptly check and get back to you.

2. Q: Are free samples available?
A: Yes, we offer existing samples for free; however, the freight charges are your responsibility.
For customized samples, a sample fee applies. If you place a large order, we will refund the sample fee upon order confirmation.

3. Q: What is your Minimum Order Quantity (MOQ)?
A: The MOQ varies by item. Generally, it's 5,000 units for metal pens and 10,000 units for plastic pens.

4. Q: What are your payment terms?
A: Typically, we require a T/T payment: 30% deposit in advance and the remaining 70% upon a copy of the Bill of Lading (B/L) if shipping by sea.Other specific issues can be negotiated.

5. Q: Do you hold any certifications?
A: Yes, we are certified with BSCI, EN71 for refills, MSDS, REACH, etc.

6. Q: What are your terms of delivery?
A: We offer EXW, FOB, CFR, CIF, DDU, and can ship BY AIR, BY SEA, or BY RAIL.

7. Q: From which port will the goods be shipped?
A: Our nearest ports are Ningbo & Shanghai. We can ship from any seaport or airport in China.