Premium Black Metal Roller Pen with Customized Logo, Ideal Gift Set

* Sampling time for pen in stock without logo: 3 days
* Sampling time for pen in stock with customized logo: 7 days
* Other specific issues can be negotiated.

1. Q: How can I obtain samples?
A: Simply send the Item Number or a picture to our E-mail. We will promptly check and reply.

2. Q: Are free samples available?
A: Yes, we provide existing samples for free, but you will need to cover the freight charges.
For customized samples, a sample fee applies. For large orders, we will refund the sample fee upon confirmation of your order.

3. Q: What is your MOQ (Minimum Order Quantity)?
A: The MOQ varies by item: typically 5000 pcs for metal pens and 10,000 pcs for plastic pens.

4. Q: What are your payment terms?
A: Our standard terms are T/T: 30% deposit in advance, with the remaining 70% due against the copy of the B/L if shipping by sea.Other specific issues can be negotiated.

5. Q: Do you have any certifications?
A: Yes, we hold certifications including BSCI, EN71 for refills, MSDS, REACH, among others.

6. Q: What are your terms of delivery?
A: We offer EXW, FOB, CFR, CIF, DDU, and can ship BY AIR, BY SEA, or BY RAIL.

7. Q: Which port do you use for shipping?
A: Our nearest ports are Ningbo & Shanghai, but we can deliver from any seaport or airport in China.