Design Shop Customized Wall Decor Neon Light Signs

Q1. Can I have a sample order for this product?
A: Absolutely! We welcome you to place a sample order to test and evaluate the quality. Mixed samples are also acceptable.

Q2. What about the lead time?
A: Sample orders typically require 3-5 days, while mass production orders need 1-2 weeks, depending on the quantity.

Q3. Do you have any MOQ limit for orders?
A: We offer a low MOQ, with just 1 piece required for sample checking.

Q4. How do I proceed with an order for these products?
A: First, inform us of your requirements or the intended application for the products.
Second, we will provide a quotation based on your specifications or our recommendations.
Third, once you confirm the samples, you can place a deposit for the formal order.
Fourth, we will then proceed with production.

Q7: Do you offer a guarantee for the products?
A: Yes, we offer a comprehensive1-2years warranty on all our products.

Q8: How do you handle faulty products?A: Firstly, our products are manufactured under a stringent quality control system, ensuring a defect rate of less
than 0.5%.
Secondly, during the warranty period, we will include new lights with your new order for small quantities. For
defective batches, we will repair and resend them, or we can discuss a suitable solution,
including a recall, based on the actual situation.