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Q1: Does your company have certifications for health food production?
A: We hold a Health Food Production License issued by the State Administration for Market Regulation (SAMR), with GMP-certified facilities compliant with ISO9001/ISO 22000/FSSC22000 food safety management standards. We are fully authorized to provide OEM/ODM services for health food products.
Q2: What customization services do you offer?
A: We provide end-to-end customization, including:
Formula Development: Create new formulations or optimize existing ones based on client requirements.
Dosage Forms: Tablets, capsules, powders, oral liquids and more.
Packaging Design: One-stop solutions for label design, bottle customization, gift boxes, etc.
Regulatory Support: Assistance with health food registration, testing reports, and export certifications.
Q3: What is the minimum order quantity (MOQ)?
A: The standard MOQ is 5,000-10,000 bottles/boxes (adjustable based on dosage form and packaging). Contact us for customized MOQ solutions.
Q4: What is the production lead time?
A: Standard lead time is 35-45 days (after finalizing formulations and packaging materials). Rush orders can be completed in 30 days.
Q5: Do you provide samples? How are they charged?
A: We offer free basic formula samples and customized formula (clients cover shipping costs). Contact us for details.
Q6: How do you ensure product quality?
A: We implement strict quality control:
Raw Materials: Supplier audits with COA reports.
Production: GMP-compliant processes with real-time monitoring.
Finished Products: Third-party testing (e.g., SGS, CTI) to meet Chinese and international standards.
Q7: Do you support international certifications?
A: Yes! We assist with:
USA: FDA registration, cGMP compliance.
EU: BRC, HACCP certification.
Southeast Asia: HALAL certification.
Q8: Do you offer OEM and ODM services?
A: Absolutely!
OEM: Clients provide formulas and branding; we handle production.
ODM: Clients specify requirements; we develop formulas, produce, and design packaging.
Q9: How is confidentiality ensured for custom formulas?
A: We sign NDAs (Non-Disclosure Agreements) with clients. All R&D data and production details are securely encrypted.
Q10: What if there are quality issues after delivery?
A: We guarantee:
100% pre-shipment quality inspection.
Free replacements for non-human-caused defects.
Ongoing technical support and market feedback tracking.