Audited Supplier
ABOUT US:
Quality Products:
We are committed to providing premium skincare products, free from any known harmful ingredients, to meet the needs of at least 90% of our customers. Through an efficient R&D process and meticulously planned supply chain management system, we ensure that our products are priced lower than the industry average.
Customized for Customers:
Recognizing the diverse skin types and requirements in each market, we have provided personalized skincare solutions for over 50 clients. Our research and development testing team can address the needs of over 80% of customers, helping them create ideal skincare products tailored to their preferences.
Sustainable Commitment:
We prioritize environmental and social responsibility, employing sustainable production and packaging methods to minimize our impact on the environment. Over 70% of our product packaging materials are recyclable. Furthermore, none of our products undergo animal testing.
Excellent Customer Service:
With over 5 years of customer service experience, our customer support team handles up to 200 customer inquiries daily. Whether it's simple query resolution or complex technical support, we respond within 1 hour of receiving requests, even during off-hours, and aim to resolve conversations within 12 hours. We guarantee customer satisfaction, consistently maintaining a rate above 95%.
Standard production line:
Question 1: Are all your skincare products safe?
Answer: Our products are safe.
Product Compliance: Our skincare products strictly adhere to all applicable laws and regulations, including GMP/ISO 22716 standards, FDA, Cosmetics Free Sale Certificate, and production licenses.
Product Testing: Our products undergo extensive testing, including tests for skin irritation, allergenicity, stability, and more, to ensure their safety and effectiveness. If needed, we can provide internal testing reports for specific products.
Ingredient Selection: We carefully screen and assess the ingredients we use to ensure their safety. We refrain from using harmful ingredients to protect our customers' skin and health.
Question 2: What is your production lead time and delivery time?
Answer: The production lead time depends on the size and complexity of the order, typically taking 3 to 7 days. The delivery time depends on the destination and shipping method, and we will do our best to meet the customer's schedule.
Question 3: Do your skin whitening products contain Sulphate?
Answer: Our whitening products do not contain Sulphate and hydroquinone, and they are vegan formulations. We also incorporate color additives to provide immediate radiance and glow.
Question 4: Do you offer product customization services (including packaging design and ingredients)?
Answer: Yes, we provide custom product services (OEM/ODM) and can formulate specific recipes according to customer requirements and specifications. We have a professional R&D team with over 10 years of experience to assist customers in developing new products or improving existing ones.
Question 5: How can I obtain some samples?
Answer: We are happy to provide you with free samples, but you will need to cover the overseas shipping costs.
