| FAQ |
| Q1. Can I have a sample order for led light? |
| A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable. |
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| Q2. What about the lead time? |
| A:Sample needs 3-5 days. Lead time for mass production depends on the qty. |
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| Q3. Do you have any MOQ limit for led light order? |
| A: Low MOQ, 1pc for sample checking is available |
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| Q4. How do you ship the goods and how long does it take to arrive? |
| A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 5-7 days to arrive. Airline and sea shipping also optional. |
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| Q5. How to proceed an order for led light? |
| A: Firstly let us know your requirements or application. |
| Secondly We quote according to your requirements or our suggestions. |
| Thirdly customer confirms the samples and places deposit for formal order. |
| Fourthly we arrange the production. |
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| Q6. Is it OK to print my logo on led light product? |
| A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample. |
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| Q7: Do you offer guarantee for the products? |
| A: Yes, we offer 1 year warranty to our products. |
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| Q8: How to deal with the faulty? |
| A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.Secondly, during the guarantee defective batch products, we will repair them and resend them to you or we can discuss the solution i period, we will send new lights with new order for small quantity. For ncluding re-call according to real situation. |
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