Eco-Friendly Customized Logo Paper Ball Pen for Promotional Gifts and Stationery Supplies

* Sampling time for pen in stock without logo: 3 days
* Sampling time for pen in stock with customized logo: 7 days
* Other specific issues can negotiate

1. Q: How to get samples?
A: Simply send the Item Number or an image to our E-mail, and we will check and respond promptly.

2. Q: Can you provide free samples?
A: We offer existing samples at no cost; however, the shipping fee will be your responsibility.
For customized samples, a sample fee is required. If you place a large order, we will refund the sample fee upon order confirmation.

3. Q: What's your MOQ?
A: The MOQ varies by item. Typically, it is 5000 pieces for metal pens and 10,000 pieces for plastic pens.

4. Q: What are your payment terms?
A: Our usual payment terms are T/T: 30% deposit in advance, 70% balance against the copy of B/L if shipped by sea.Other specific issues can negotiate.

5. Q: Do you have any certifications?
A: Yes, we hold several certifications including BSCI, EN71 for refills, MSDS, REACH, and more.

6. Q: What are your terms of delivery?
A: We offer a range of delivery options including EXW, FOB, CFR, CIF, DDU, by AIR, by SEA, or by RAIL.

7. Q: Which port will you ship the goods from?
A: Our nearest ports are Ningbo and Shanghai, but we can ship from any seaport or airport in China.